FAQ

Who are you?

I am Julián Rodríguez, AKA Uberchango. I’m a software engineer turned illustrator via the life rearranger that was the COVID-19 pandemic and the realization that scribbling pop-culture-related images makes me way, way happier than any office job I’ve ever had. This website is my way of solving the inevitable salary-withdrawal-syndrome that comes with leaving a stable job for the exciting but uncertain life of the creative industries.

Where are you?

I live in, work and ship everything from Montreal.

How do I contact you?

You can just send me an email, or use the Contact Page.

I like your scribbles. do you take commissions/do work for hire/dance for food?

I am always open to talk about cool projects and work with cool people. Shoot me an email, and let’s figure something out! If the food is especially good, I’ll even do The Robot!

Do you only ship to Canada and the US?

Nope! Even tho a lot of you guys are from the US and Canada, I can ship anywhere in the world. I'm sorry to tell you, however, shipping can get steep once we are talking about other continental masses. Sorry aboot that, eh?

How long will it take for my order to ship?

I aim to ship every order within a week of it being placed. However, it's just me running the show for now, which means that every print you order has been drawn, printed, blessed, nurtured, tearfully said goodbye to, packaged and finally taken to the post office, by me. That means sometimes things take a bit longer than expected, especially during peak season or timed releases.
That also means John Hammond could fill a park with my clones just by buying enough prints from me, but that's neither here nor there, and just a tiny bit horrifying.
Anyway, I'll communicate any extraordinary delays through my mailing list (subscribe here), and through social media, but please be patient and give me a couple of weeks before you start looking for sharp objects, guys.

Ok, cool. So, once you ship it, how long will it take for my order to get here?

Well, that depends. Have you been a nice person?
Kidding. Sorta. All the shipping prices include tracking, since we don't want your prints to just roam around the world with nobody knowing where they are, right? Now, the good people at Canada Post have given me the following information regarding delivery times:

For items shipped flat

• Orders within Canada: 2-9 business days

• Orders to the US: 4-7 business days

• Orders to other countries 6-10 business days

For items shipped in tubes

• Orders within Canada: 2-9 business days

• Orders to the US: 6-10 business days

• Orders to other countries 7-10 business days

Now, I love the guys over at Canada Post, but I would take these numbers more as an estimate than anything (especially the international ones. Those seem really optimistic; but hey, you have to love a postal service with high self-esteem!). Even tho the pandemic is finally starting to become less of a hassle, things may still be a little unpredictable. But! At least we have tracking, so we know where in the world your package is being held.

So you finally shipped my order (took you long enough!). Can I track it?

Absolutely! All my shipping options include tracking. These are your babies out there. I want you to at least be able to know how many kilometers (or miles for you crazy americans) away from you they are!

What about customs?

What about them? We all hate them, right? Unfortunately they are unavoidable. This means that sometimes your package may be held up in customs, and I'm sorry to tell you, there's nothing I can do about it, other than helping you curse international trade legislation and maybe making a blood sacrifice or something so it's released sooner.

The other aspect of customs is that sometimes a country applies import tariffs or VATs or some other weird tax to goods that come from outside its borders. I'm not sure why, I'm not sure when, I'm not sure how much, and as a lowly monkey with a crayon, there's nothing I can do about it. I'm sorry. I really am. It's a weird and shitty thing and I would waive those fees if I could, but again, monkey with a crayon: 0. International trade Legislation: 1000.000.

How do you package your prints?

With the help of a thousand angels, that's how!
But no, really, I take great care during the packing process. For flat items, each one is put in between glassine sheets, then sandwiched between cardboard pieces, taped shut so it doesn't move (I poke holes in the cardboard so it can breathe during the trip, don't worry), and then placed inside a rigid mailer to minimize the chance of it being scuffed or folded or damaged in any way.
For rolled items, they are laid on top of Kraft paper, a sheet of glassine is put on top, and then they are gently rolled, taped and then put in a 4" cardboard tube so they don't have to be rolled too tight. I put handles on each end of the kraft roll so it's easy to take it out of the tube, too. I'm considerate like that. That doesn't mean you can yank it out of the tube, you know? treat them gently, and the eyes of every face on any of my prints will follow you around the room with love and adoration.

Well, you, your thousand angels, or someone in the post office fucked up, because my print arrived more crushed than a Star Wars fan's soul after The Last Jedi. What do I do?

Sorry to hear that, mate. Do me a favour, will you? Snap some pics of the damage, send them to julian at uberchango dot com, and I'll file a claim with the post office ASAP, and get it sorted.
Now, "sorted" might mean a number of things: if the print is still available, I'll send you a new one. However, if it's sold out, we will have to sit down and talk and see if you'd prefer a different one, or if a refund would be better. In any case, I'll take care of you. I try to never let down anyone who happens to like my monkey scribbles.

I have the print in my cart. It's mine, my own, my precious... right?

Well, you might wanna go ahead and complete your order, Big Eyes. The thing is, most of my releases are closed editions, which means there's a limited number of prints for me to sell. So, having an item in your cart does not guarantee it's actually yours. Inventory might change in the meantime as other people stops monologuing and actually hit the "Pay with PayPal button"... And if inventory hits 0, I won't be able to sell you the print, sorry.
If that happens, your order won't go through. Now, if due to some fluke or synchronicity it happens to go through, I will have to cancel it. Sorry again. If that happens, I'll contact you immediately, to explain what happened and see if there's anything I can to to make it better.

I made a mistake on my order! What do I do?

Look at me... Look at me! Good. Now, breathe. Feel the calm of the Universe. Gently bring yourself down to the ground, and send me an email at julian at uberchango dot com. We'll fix it, don't worry. Me and my crayon will make it all better. No, wait...

Can I cancel my order?

Have you already placed it? Well my friend, in that case, the short answer is no. Sorry. The long answer is, this is a very competitive market, and most of my releases are either timed or limited in quantity, or both. So, once placed, orders can't be canceled, or it would be chaos and unfairness (had to look, but that's a real word, who would've thought?) all around. So think about it, and think about it really well before you hit that button, mate. But not for too long, or someone else will scoop that print before you!